Privacy Policy

Introduction

Ironwood Legal ("we," "our," or "us") is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

As a law firm operating in Alberta, Canada, we are bound by solicitor-client privilege and professional obligations regarding confidentiality. This policy applies to all personal information we collect in connection with our services and online presence.

By using our website or engaging our services, you consent to the collection and use of information as described in this policy.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide, including:

• Contact information such as your name, email address, phone number, and mailing address
• Information provided when completing our contact forms or scheduling consultations
• Details about your legal matter shared during consultations or communications
• Payment and billing information for services rendered
• Documentation and correspondence related to your legal matter

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Device information such as browser type, operating system, and device identifiers
• Usage data including pages visited, time spent on pages, and navigation patterns
• IP address and approximate geographic location
• Referring website information
• Cookie data as described in our Cookie Policy

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you have provided express consent for specific purposes
• Contract Performance: When processing is necessary to provide legal services you have requested
• Legitimate Interest: When processing is necessary for our legitimate business interests, such as improving our services
• Legal Obligation: When processing is required to comply with applicable laws and professional regulations

How We Use Your Information

We use the information we collect for purposes including:

• Providing legal services and managing your client relationship
• Communicating with you about your matter, appointments, or inquiries
• Processing payments and maintaining billing records
• Improving our website, services, and client experience
• Complying with legal obligations and professional regulatory requirements
• Protecting our rights and the security of our systems
• Conducting internal research and analysis to enhance our services

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Client files and related information are retained in accordance with the Law Society of Alberta's requirements and our professional obligations. Generally, client files are retained for a minimum of ten years following the completion of a matter, though certain documents may be retained longer as required by law or professional standards.

Website usage data and analytics information is typically retained for up to two years.

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure access controls and authentication procedures
• Regular security assessments and updates
• Staff training on privacy and confidentiality obligations
• Physical security measures for our premises and documents
• Incident response procedures for potential data breaches

Your Rights

Under Canadian privacy law, you have certain rights regarding your personal information:

• Right to Access: You may request access to the personal information we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete information
• Right to Erasure: In certain circumstances, you may request deletion of your personal information
• Right to Restrict Processing: You may request that we limit how we use your information
• Right to Data Portability: You may request a copy of your information in a portable format
• Right to Object: You may object to certain types of processing
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time

Please note that some of these rights may be limited where we have legal or professional obligations to retain information.

Third-Party Services

We may share your information with third parties in limited circumstances:

• Service Providers: Companies that assist us with website hosting, payment processing, and business operations
• Analytics Providers: Services that help us understand website usage (e.g., Google Analytics)
• Professional Advisors: Accountants, insurers, or other professionals as needed
• Legal Requirements: When required by law, court order, or regulatory authority

We do not sell your personal information to third parties for marketing purposes.

International Transfers

Your information is primarily stored and processed in Canada. However, some of our service providers may process data in other jurisdictions. When we transfer data outside of Canada, we ensure appropriate safeguards are in place to protect your information in accordance with applicable law.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and collect usage information. For detailed information about our cookie practices and your choices, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: