Terms & Conditions

1. Introduction

Welcome to Ironwood Legal. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website or engaging our legal services, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or services. If you do not agree with any part of these Terms, you should not use our website or engage our services.

2. Definitions

For the purposes of these Terms:

• "Services" refers to the legal services provided by Ironwood Legal, including consultations, document preparation, and comprehensive legal support
• "Website" refers to the Ironwood Legal website accessible at ironwoodaa.info
• "User," "you," or "your" refers to any individual or entity accessing our website or using our services
• "We," "us," or "our" refers to Ironwood Legal
• "Content" refers to all text, images, information, and materials on our website
• "Agreement" refers to these Terms and any engagement letters or service agreements

3. Use of Services

3.1 Eligibility

You must be at least 18 years of age to engage our legal services. By using our services, you represent that you have the legal capacity to enter into binding agreements.

3.2 Accurate Information

You agree to provide accurate, current, and complete information when contacting us or engaging our services. The quality of our legal advice depends on the accuracy of the information you provide.

3.3 Professional Relationship

A solicitor-client relationship is established only upon execution of a formal engagement letter. Browsing our website or submitting an inquiry does not create a solicitor-client relationship.

4. Prohibited Uses

You agree not to use our website or services to:

• Violate any applicable laws, regulations, or professional rules
• Infringe upon the intellectual property rights of others
• Transmit harmful code, viruses, or other malicious software
• Attempt to gain unauthorized access to our systems or data
• Engage in fraudulent or deceptive activities
• Harass, threaten, or intimidate any person
• Use automated systems to access our website without permission
• Resell or redistribute our services without authorization
• Provide false or misleading information

5. Intellectual Property

5.1 Our Content

All content on our website, including text, graphics, logos, images, and software, is the property of Ironwood Legal or our licensors and is protected by Canadian and international copyright laws.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not include the right to copy, modify, distribute, or create derivative works.

5.3 Your Content

By submitting information or documents to us, you grant us a license to use that content as necessary to provide our services. You retain ownership of your original materials.

6. Payment Terms

6.1 Fees

All fees for our services are quoted in Canadian Dollars (CAD). Specific fees will be outlined in your engagement letter or service agreement.

6.2 Payment Timing

Payment terms will be specified in your engagement letter. Generally, consultation fees are due at the time of service, and project-based fees may require a retainer or milestone payments.

6.3 Accepted Methods

We accept payment by credit card, debit card, cheque, and electronic transfer. Alternative arrangements may be discussed on a case-by-case basis.

6.4 Taxes

Fees are subject to applicable taxes, including GST. All taxes will be clearly itemized on invoices.

7. Refund Policy

Refund eligibility depends on the nature and status of services provided:

• Consultation fees are generally non-refundable once the consultation has taken place
• Retainer balances for work not yet performed may be refundable, less any administrative fees
• Fees for completed document preparation are non-refundable
• Refund requests should be submitted within 14 days of the relevant service

Refunds, when applicable, will be processed within 10 business days using the original payment method.

8. Disclaimers and Limitations

8.1 Website Information

The information on our website is provided for general informational purposes only and does not constitute legal advice. You should not act or refrain from acting based solely on website content without seeking professional legal counsel.

8.2 No Outcome Assurance

While we strive to provide excellent legal services, we cannot and do not warrant any particular outcome. Past results are not indicative of future results, and each legal matter is unique.

8.3 Limitation of Liability

To the maximum extent permitted by law, Ironwood Legal shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.

8.4 Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, or technology failures.

9. Termination

9.1 Termination by You

You may terminate our services at any time by providing written notice. You remain responsible for fees for services already rendered and any costs incurred.

9.2 Termination by Us

We may terminate or suspend our services if you breach these Terms, fail to pay fees when due, provide false information, or if continuing the relationship would conflict with our professional obligations.

9.3 Effects of Termination

Upon termination, we will provide you with your documents and files in accordance with professional regulations. Certain provisions of these Terms, including those relating to intellectual property and limitation of liability, survive termination.

10. Dispute Resolution

10.1 Informal Resolution

We encourage you to contact us directly to resolve any concerns or disputes. Most issues can be addressed through open communication.

10.2 Mediation

If informal resolution is unsuccessful, disputes may be submitted to mediation before a neutral mediator in Edmonton, Alberta.

10.3 Governing Law

These Terms are governed by the laws of Alberta, Canada. Any legal proceedings shall be brought in the courts of Alberta.

11. General Provisions

11.1 Entire Agreement

These Terms, together with any engagement letter, constitute the entire agreement between you and Ironwood Legal regarding the subject matter hereof.

11.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

11.3 No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

11.4 Assignment

You may not assign your rights or obligations under these Terms without our written consent.

11.5 Notices

Notices under these Terms should be sent by email to [email protected] or by mail to our office address.

12. Contact Information

For questions about these Terms and Conditions, please contact us: